69 service desk analyst jobs found

job details Role: Service Desk Analyst Location: Cheltenham Contract: Permanent, Full Time Overview: A fantastic opportunity has arisen for a IT Service Desk Analyst based in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve. Day to day duties: ... Call handling and resolution Managing incoming calls to Service Desk Reassigning or escalating incidents and requests Updating and maintaining information on the call logging system Reviewing incidents and requests with staff and working together to continuously improve service delivery provision Providing first and second line support through the call-logging software Ensuing incidents and requests are resolved and implemented to agreed...

Job Description Brook Street are proud to be working with an established company in the heart of Peterborough that are on the hunt for a Service Desk Analyst to join their expanding team. This company offer some of the best benefits on the market as well as a modern, City Centre office! Hours 9am - 5:30pm (Hybrid, 2-3 days WFH) City Centre location - Peterborough Skills & Duties You will be responsible for providing front-line support to users within the business on various technical issues and problems relating to hardware, software, and peripherals You will be responsible for documenting and resolving service tickets against an SLA Be technically minded and have an interest in IT generally. (Experience within the industry not always essential as full training provided, but must have interest in field/hobbies etc) Have a can-do, enthusiastic attitude! Be able to work under pressure and at pace. Have strong active listening Possess strong...

Job summary Permanent, full-time Service Desk Analyst Hybrid working - 3 days in the office Joining an established team based from offices in Weston-Super-Mare Key skills required for this role Service Desk Analyst, Support, ITIL, Important Service Desk Analyst, IT Support, ITIL Job description We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthermore, the job role requires troubleshooting, diagnosing, resolving problems, and/or escalating appropriately, aiming for prompt resolution of incidents and requests. You will be required to adhere to processes, policies, best practices, and governance. The successful...

Job description Our client a public sector authority is looking for a Senior Service Desk analyst to join on a 6 month contract. This role will be onsite 5 days per week in London. You will assist the Digital Services Management Lead in managing help-desk support to the clients business customers, assisting them with hardware and software problems via phone, email and a ticketing system while ensuring site support and coverage in the London office. You will also be expected to assist in technical escalations while also taking ownerships of the office operations in our offices to ensure regular health checks of key office infrastructure and also ensure knowledge is shared others via templated knowledge base runbooks and training. Key Responsibilities Provide senior level first line support (Audio Visual,...

Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts. A full UK driving license is essential Must have at least 3 years experience in a similar role GCSE level education Car owner You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London. Main Duties: Be the first point contact for users, logging and responding to incidents, using there ITSM platform. Providing excellent customer service to colleagues and users. Complete relevant and skilled investigations before escalating to the 2nd line team. Onboarding new starters, including conducting inductions and providing them with basic IT training. To liaise with 3rd party suppliers and vendors. Experience Required: Knowledge of Microsoft client operating systems and applications. Azure Active Directory administration...

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required....

Your newpany We are currently recruiting for a Service Desk Analyst on a permanent basis to join our client based in Leatherhead. This is a hybrid role, 2 days per week on site with 3 days from home. The office is easily accessible, with free parking on site and great local transport links. This role is to replace someone who has recently been promoted internally from the Service Desk to the Infrastructure team, so this is a great opportunity for someone to further progress their IT Support skills with plenty of training and development on offer. Your new role You'll be joining a team of 8 Service Desk Analysts, a Team Leader and a Service Desk Manager who provide support to 5000 internal customers. We are looking for someone with previous experience of working on a busy service desk, able to provide excellent customer service to users, with a proactive can-do attitude. You will be joining a friendly and sociable team who work hard and have fun. The Service Desk core...

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You'll Do: Be the first point of contact for IT queries - resolving issues efficiently. Troubleshoot and diagnose software/hardware problems. Collaborate with wider IT teams to escalate and resolve complex cases. Track and log incidents - ensuring top-notch customer satisfaction. Why Join? Competitive Salary: £30,000 with performance-driven growth. Career Progression: Opportunities to upskill and advance within the company. Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment. Location Perks: Central Nottingham office with easy access and great amenities. Requirements Problem solver...

On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within an IT Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually (1st Line capacity) Complete onboarding and offboarding processes for internal customers Manage on-going support issues, providing updates where necessary through to completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Experience supporting Microsoft operating systems,...

Service Desk Analyst Someone who can speak fluent German and is confident in writing in German. Basic technical skills (preferred) Flexible to work shifts between the hours of 6:30 am to 7 pm Previous customer service (preferred) Able to attend Peterborough office 5 days a weeks Please send in your latest CV

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is...

A brilliant opportunity has arisen for a Service Desk Analyst that is looking to join an amazing software company that work with global companies around the world. Fluency in Dutch and English is essential. In return for your hard work, you will be rewarded with a fantastic benefits package! You will receive 25 days holiday (plus 3 days off over Christmas), health insurance, a brilliant tech and cycle scheme is available, statutory pension, the company offer well-being days out and many more! As a Service Desk Analyst you will need to: Handle Incidents via the Incident Management Process. Handle Requests via the Request fulfilment process. Perform specified Administration tasks for Hosted customers. Diagnose and resolve software, hardware, network and server issues with the BigHand software range. Ensure own cases are handled and clients updated according to established OLAs and thresholds.

IT Service Desk Analyst £23,-£25, Permanent + Bonus + Benefits Package Middlesbrough This is an excellent opportunity to join a leading global provider and a massive name in the industrial services sector. We are looking for talented individuals to come and join their growing team in Middlesbrough. This is perfect for kickstarting your career in IT and there will be excellent progression and development opportunities available. Role Overview: Provide 1st line desktop and network support to users and systems. Provide 1st line application support and troubleshooting including LAN/WAN and wireless. Prioritise tickets logged according to impact/urgency. Escalate incident tickets via the correct channels when required. Maintain Service management, logging of all incidents, service requests and changes within the system and ensuring they are kept up to date. What You Would Bring: Previous experience working in an IT service desk environment....

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required....

Service Desk Analyst Got a year two of 1st line support experience under your belt? Know your Exchange/365, Active Directory and Windows Server yet want to broaden into other areas like databases, CRMs, networks and backup solutions, as well as project work in the future? Perhaps you feel you’ve gone as far as you can, want a bigger (or smaller) environment or want to be one of the go-to people in the IT Department? You’ll work with an array of technology (see above) and enjoy solving problems, be they very small ones or coming up with a new, innovative idea to help out a colleague with a better solution. It’s not a prerequisite, but that drive to help and improve where possible is what keeps you going. The company’s great – well-established, down-to-earth and full of friendly technical and non-technical people. Staff turnover is low, morale is high and this role’s a backfill due to an internal promotion, so there’s scope to progress (both career-wise and financially)...

Service Desk Analyst needed in Northallerton Paying £14.40 per hr ref 360490 Full time hours on a temporary basis Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared

Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales.Customer Service: Deliver exceptional customer service, ensuring consistent updates and clearmunication regarding ticket resolution.Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary.Escalation Protocol: Follow the established escalation process for...

Description Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000.  The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional...

Description Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000.  The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional...

Posted On: 21st August 2024 Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company?