4289 customer service manager jobs found

Job description Calling all Customer Service Managers- you're new role awaits! My client is looking for a Customer Relations Manager to join their Aftercare team in Andover, Hampshire. An exciting opportunity to work with a fantastic and well known housebuilder on a temp to perm basis with an ASAP start date available! As a Customer Service Manager, you will be responsible in the managing of the Co-Ordinators and Technicians within the aftercare team. Responsible for the customer experience. Ensures a smooth running of the day to day tasks. Whats in it for you? Salaries starting at £50, ASAP start date Working with a brilliant house builder in the South 'WE ARE ONE'

Your newpany Hays are recruiting for a permanent Customer Service Manager. This is a fully office based role-Monday to Friday 9 - , based in Manchester City Centre. Your new role You will be responsible for managing a customer care and retentions team, where you will be required to nurture, build and develop the team. Line manager experience of 5 years+ is essential. You will be point of contact for all aspects of the customer's journey, ensuring positive oues. You will help with existing customers and also add more customers and help grow the customer base. You will manage the customer relationships effectively and will also work well with the other representatives and support teams. You will handleplaints, produce reports and pull together management information. What you'll need to succeed Previous experience is essential, you will have extensive management experience, you will have good technical knowledge. You will have excellentmunication skills, both written...

We have an exciting opportunity for a Customer Service Manager to join a growing and thriving property business based in Scarborough. You will be accountable for achieving income and expenditure goals for the business by executing live events and providing exceptional client service. Leading the team effectively, you will assist them in reaching their goals and objectives, and fostering strong working relationships with affiliate partners, referral partners, as well as the sales and marketing team. Some of the Customer Service Manager responsibilities will be: Oversee and assist the events team to ensure they effectively plan, organise, and execute exceptional client events, providing outstanding service and a seamless experience for all attendees. Ensure the team is well-prepared, whether that involves providing support, establishing a clear structure, gathering client feedback, or implementing necessary improvements. Collect feedback on customer satisfaction and...

Job Title: Print Customer Service Manager Salary: circa £40k pa Location: Bristol Reference: J79222 Contact: Telephone: 0207 838 9695 Categories: , , , An opportunity has arisen to work for a fast growing litho & digital printing company based in the Bristol area. If delivering exceptional customer service is what you do best, then this is the role for you. The role of Print Customer Service Manager will take ownership and manage the internal Customer Service team, providing strategic support across a mix of printed communications. You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills whilst working in a high pressure, service led, and fast-paced environment. This is a ‘hands’ – on role with additional responsibility for studio and graphic design, so if you enjoy getting stuck into a project as well as the strategic side of things then you’ll love this opportunity....

Overview : First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Manager to join their team in Inverness. Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client’s customer excellence charter. Duties and Responsibilities: Customer experience & engagement: Building and maintaining relationships with both customers and contractors. Responsible for creating and distributing regular customer communications. Conduct regular owners’ meetings, in both individual and group settings. Plan, attend and manage evening AGM’s for portfolio sites. Portfolio management: Responsible for instructing and monitoring both reactive and proactive repairs. Manage and co-ordinate customer insurance claims process. Conduct regular property...

Our client, a leading supplier of green energy, is looking for a Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention , and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. If you have experience of working within the B2B energy industry , combined with extensive experience in leadership - apply today!! Key responsibilities: Lead & develop a team to assess & meet customer needs while achieving key objectives Oversee end-to-end service delivery for strategic business accounts Collaborate with internal stakeholders to ensure regulatory compliance and service target Support debt recovery efforts and assist Business Sales in securing new clients Enhance existing services and support new service...

Residency5 years residency requiredEmployerLadbrokes Coral GroupClosing date14 April 2024Reference56210ContractPermanentHoursFull TimeSalary£16.21 p/hLooking to recruit a Customer Service Manager to work in a Betting Office. 34 hours per week with flexible hours worked between 8:40am-9:40pm Mon - Sun. You will be expected to work some weekends but not all. Basic Pay rate is £16.21 per hour upon completion of training which roughly takes 8 weeks potentially faster depending on competency. Once fully trained potential to earn overtime paid at 1.5 x basic rate. Sundays are paid at 2 x basic rate. Also additional supplements can be earned on top of these. 20 days annual leave, paid bank holidays off or double pay if worked. Sick pay etc. Basic maths and computer skills are essential. Knowledge and interest in sports would be beneficial. We are looking for a hard working, self motivated, flexible individual committed to take the position with a long term vision not just as a stop...

Our client, an incredibly well-renowned Automotivepany, are looking to recruit a Customer Service Manager to join their fun, sociable London HQ. Working primarily in the London office (with fully-expensed travel to the outsourced Liverpool-based contact centre twice a month), this is an incredible opportunity for the right candidate. Our client are a global superpower, with over 1,500 employees across 10 locations. This sub-specialism of the main parentpany have transitioned from a start-up to a fully-scaled business in less than 10 years, and are continuing to grow at an exponential rate. As a result of this, they are actively seeking the perfect candidate to lead on their Customer Service strategy and operation(s). In a nutshell, your responsibilities will include: - Overseeing both the in-house London (4 FTE) and outsourced Liverpool (15 FTE) Customer Service operation(s) - Ensuring that all external client queries are dealt with in a manner befitting of the brand and in line...

Job Description * Administration: o Receive and screen phone calls and direct to the appropriate person o Handle and prioritize all outgoing or incoming correspondence (emails, letters, packages, etc.) o Design and maintain a filing system o Handle confidential documents ensuring they remain secure o Monitor office supplies o Provide general support to visitors * Customer Service o Prepare quotations o Process purchase orders o Create packing list and invoices o Manage international shipments o Manage and address all customer inquiries in a timely manner o Build sustainable relationships and trust with customers accounts through open and interactive communication o Handle customer complaints, provide solutions and alternatives and follow-up o Maintain a positive, empathetic and professional attitude toward customers at all times. o Analyze trends on past purchases and provide suggestions to Management how improve Sales. MPI does not discriminate on...

Overview Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers. Salary: £40, 000 to £45,000 What You’ll Do: Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery. Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality. Mentor & Develop: Coach and support your team to foster their growth and professional development. Collaborate for Success: Work with other teams to share insights and optimize performance. Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions. Plan for Excellence: Partner with...

Overview Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers. Salary: £40, 000 to £45,000 What You’ll Do: Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery. Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality. Mentor & Develop: Coach and support your team to foster their growth and professional development. Collaborate for Success: Work with other teams to share insights and optimize performance. Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions. Plan for Excellence: Partner with...

Are you an experienced Customer Service / Account Manager? Are you keen to suppo0rt solutions within the manufacturing / FMCG sector? If so the following permanent role might be for you… JAM Recruitment are working in partnership with a market leading manufacturing business based in Telford in the search for two Account Managers to join their customer service team on a permanent basis at a time of exciting business change and ambitious plans for growth The role of the Internal Account Manager is maintaining satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business. The Internal Account Manager will act as the interface between the operational aspects of the organisation and the customer with bidirectional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation back to the customer. The quality...

A market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service – Account Manager to join our team. Job Purpose To deliver world class care to exceed our client’s expectations and provide support to our ever growing client base across Great Britain Job Overview The role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities To be the key person for receiving client queries and requests To ensure that all client cases whether verbal or written are acknowledged in line with the department’s procedures. To understand all client databases and systems to adequately investigate and respond to the client. Accountability for obtaining a prompt response to...

We are currently working with a family run business who specialise in international removals. They are currently seeking a Customer Service Move Manager for their team based in Surrey. You will be dealing with any issues or complaints that arise such as claims for lost or damaged items, building strong relationships and ensuring customer expectations are being met throughout the move process. Other duties of the Customer Service Move Manager: Oversee the logistics of each move such as packing, loading, transportation, and unloading, to ensure a smooth transition for the client. Collect custom documents and ensure they are suitable for shipping. Ensure customers are aware and understand their role with the move and any requirements. Collaborate with both the operations and admin teams regarding the move process, to ensure efficient and effective service delivery. Maintain accurate and organized records, including contracts, invoices, and other relevant documents....

We are delighted to be partnering with a leading global manufacturer of engineered sensing technology based in the northwest in the recruitment of a customer service manager. The business has been developing highly advanced sensing technologies for more than 80years, delivering valuable data for a wide range of systems, including appliances, heating, motor vehicles and aircraft. With over 3,000 employees worldwide across 5 manufacturing facilities the business is looking to appoint an experienced customer service manager to manage a team that service the European market. Reporting to the sales operations manager you will be responsible for managing the flow of customer's orders from receipt of the order to delivery of the product. Duties include: Lead the customer service organisation for Europe and effectively manage a team of customer service repsOversee customer orders and finished goods continuity.Ensure timely communication with the customers and appropriate...

My international client requires a Documentation Customer Service Administrator to join their team Position Summary: Reporting to the Global Customer Service Manager, this role provides support for Turbine customers by ensuring that all documentation requirements are met and uploaded to customer's portals in a timely manner. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and the Middle East. Major Job Functions - Turbine Sales Support: * Comply with the company's Code of Ethics, raise any issues with management * Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics * Provide customers with documents, certificates, manuals and data sheets as and when required. * Maintain and monitor Turbine customer order mailboxes. * Monitor,...

Your newpany This is a fantastic opportunity for an experienced customer service manager/quality manager with a passion for continuous service improvement to join a growingpany in Hull city centre. Previous experience of managing and developing a contact centre team would be beneficial. Your new role Supported by the wider leadership team, you will be taking a lead on driving performance and improvement of customer interactions and customer service delivered by the teams. Your new role will focus on 4 key areas: Quality Assurance, Customer Engagement, Performance Monitoring and Quality Management. If you are passionate about supporting and developing your team, improving customer satisfaction, responding to customer feedback and implementing change, this would be a great role for you! Previous experience of managing and developing a contact centre team would be beneficial, but experience of delivering and developing customer service in other settings would be considered....

Job Title: Customer Support Advisor Location: Manor Park, Runcorn (WA7 2PY) Salary: £25k- £26k (DOE) Shifts: Monday- Friday 09:00- 17:00 Contract Type: Permanent We are currently recruiting for a Customer Support Advisor for our client who develops and markets lifesaving medical equipment to help advance emergency care and save lives. Reporting to the Customer Service Manager you will primarily be responsible for front line customer interaction, advice, and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners & operations colleagues. Benefits " Competitive salary of £25k- £26k (DOE). " 22 days annual leave plus bank holidays. " Company pension. " Can work 1 day from home per week upon completion of probationary period. As a Customer Support Advisor your duties will be; " Ensuring that customer requirements and needs are...

Job summary As a Training Lead Contractor in our Customer Service team, you'll ensure high-quality training delivery to diverse audiences. Key skills required for this role Customer Service Training - Compliance - Continuous Improvement - Material Development Important Customer Service Training - Compliance - Continuous Improvement - Material Development Job description Training Lead Job Description: As a Training Lead Contractor in our Customer Service team, you'll ensure high-quality training delivery to diverse audiences. Collaborating with the Customer Service Manager, you'll oversee training initiatives, manage content, and design bespoke modules for top-tier customer service. Responsibilities: Training and Development: - Own the Customer Service training content lifecycle. - Manage new hire training, refresher courses, and specialised modules. - Review and update existing...

Are you a dynamic leader with a passion for fashion? Our client, a renowned premium clothing business, is seeking a talented Sales Manager to join their team. This role offers the opportunity to drive sales and implement effective sales metrics in a vibrant and stylish environment. The Role: As the Sales Manager, you will: Lead and manage a small team, ensuring smooth operations and high morale. Drive sales while maintaining exceptional customer service standards. Introduce and implement sales metric discipline to meet targets. The Candidate: The ideal Sales Manager will: Have an interest in fashion or clothing. Possess strong leadership skills to manage a small team effectively. Be able to drive sales while ensuring excellent customer service. Demonstrate the ability to meet sales targets without compromising on service quality. If you are passionate about fashion and have the skills to lead a team to success, this Sales Manager role...