Specialist Design Engineer, Voice

What you’ll be doing

Design & configuration of Audiocodes SBCs connected to a variety of SIP trunking platforms from Enterprise and Wholesale Design & deployment of hosting environment in Azure including support for High Availability Design, deployment & testing of new Teams features such as Local Media Optimisation Engaging with customers to provide expertise and consultancy on both technical architecture and troubleshooting. Eg assisting with “must win” opportunities. 4th line support to key stakeholders Design responsibility for hybrid cloud platforms such as Zoom which make use of the same SBC hosted architecture Maintaining awareness of technical trends and innovation across the UC marketplace and sharing with stakeholders in the LoBs to help BT gain an early mover advantage where appropriate. Driving efficiency and scalability through the re-use of technical designs and automation Proactively simplifying and enhancing the architecture to improve customer experience

What you'll bring

Mandatory

Expert knowledge in Zoom / Skype for Business or Office365 including Skype Online or Teams Knowledge of the Enterprise voice (preferably Microsoft) portfolio and marketplace Knowledge of voice, collaboration and technology trends Experience of consultancy, design, deliver and migration of Microsoft / voice solutions (Skype, Teams Office365) Have a background in producing detailed design documents for a technical audience Be able to consider how any given product or feature will not only be deployed, but how it will supported and maintained in-life, how it will be ordered, and how faults will be resolved Expert knowledge of the different consumption models Wholesale/Direct and how changes in API’s will impact each line of business. Work alongside suppliers, third parties and other teams within BT, such as security, firewalls and data networks. Collaborate with cross-functional teams, suppliers to deliver secure & reliable solution and to ensure technical designs align with product and platform requirements.

Nice to have

Be passionate about working with new technologies and product. Have the ability to work independently on complex voice and data solutions. Have experience with Microsoft voice technologies /Teams including Operator connect. Be comfortable presenting completed solutions to relevant BT teams. Be comfortable working across multiple projects simultaneously. Externally recognised credentials such as Microsoft MCSE Communications / Productivity or equivalent.

What's in it for you

10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% Life Assurance Cover Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer’s leave World-class training and development opportunities Option to join BT Shares Saving schemes