Dyson

About us The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition. We have a responsibility across all product categories, to include: haircare, environmental and floor care products. We have the ability to directly impact on the experience of customers and their journeys when contacting Dyson in need for help. About the role The scope of the role is to ensure that early proposed and agreed Serviceability priciples of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS). This role focuses on Design for Serviceability (DFS) and provides key expertise working with Design, Quality and Manufacturing teams , enhancing the serviceability level of Dyson products and providing tangible solutions for our Customer Service and Aftersales...