773 it support analyst jobs found

Description We are delighted to be recruiting for an IT Support Analyst   to join a proactive IT support team based in Blackpool, supporting their 60 internal users, and dealing with general IT support queries. The main responsibilities include prioritising user requirements, overseeing system upgrades, and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End-user support and customer-centricity are at the forefront of the role. The role will be conducted from their office in Blackpool. However, the initial training with be in Skelmersdale at their HQ The main Duties & Responsibilities expected from the IT Support Analys t will be: Communicate with stakeholders to understand their requirements Pick up tickets from the IT helpdesk platform and ensure they are responded to within...

IT Support Analyst IntaPeople are working with a well-established business who are at the forefront of saving lives. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an IT Support Analyst. You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies! About this role… Providing excellent first line IT support across the company on their systems. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Accurately identifying ticket priorities. Prioritising and resolve any problems and escalating any unresolved problems when needed. Providing a high standard of communication. Able to collaborate in a team successfully. Managing and monitoring helpdesk...

IT Support Analyst - Birmingham - Hybrid - £25, / £28, The Role We've partnered with an e-commerce company looking to recruit a technical analyst to support their business applications from an IT standpoint. The ideal candidate would have a background in IT, and understanding of the base fundamentals of Active Directory & SQL. A typical day in the role would revolve around triaging inbound tickets about products from different users across the business. This could entail password resets, creating logins, changing policies and breaking down technical jargon to non-technical colleagues. The role is hybrid, going into the office once per week at a minimum during BAU periods, once there's project delivery there will be an expectation to be more onsite. Future Prospects Whilst the role starts as a reactive position, dealing with inbound tickets, the role will become more pro-active and bridge onto projects. The ideal profile will come in with a...

IT Support Analyst - £25,000 + package 5 days on site to start with Heart of the city office Excellent career path and training plan from day 1 I am representing an established insurance company who are looking for a junior IT Support Engineer who will benefit from mentorship and collaboration with experienced infrastructure and systems engineers/managers, as well as their knowledgeable development and underwriting teams. They have lively and friendly working environment fosters a culture of success, providing ample opportunities for career development and making a meaningful impact on our business and partners. Tasks and Objectives: Procurement of new IT hardware and software Maintenance of software licensing Successful rollout of new hardware and systems IT hardware and software asset management Documentation upkeep Pre-defined system checks Active Directory user management Helpdesk support Security maintenance User network support Basic...

Job Description IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range...

Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To...

We are excited to offer an IT Support Analyst a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second, and third-line support. In addition to day-to-day support, team members are actively involved in planning, delivering, and documenting various IT projects. Role Overview: You will be responsible for maintaining and deploying the companies laptop and desktop operating systems and applications. The role also involves testing, commissioning, and installing new software, hardware, and IT systems. You will contribute to the development and documentation of IT procedures and processes, while also acting as a technical resource for ongoing projects. Key Responsibilities: Maintain and deploy operating systems and applications. Test and install new software, hardware, and systems. Document and develop IT processes....

Prestigious opportunity for an IT Support Analyst within a pioneering technology team based in Manchester City Centre. Following a period of significant growth and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to faceWorking with the Service Management systems to agreed SLAsMaintenance and support of IT systems, hardware and applications as well as IT Project workResolving or escalating user incidents or queries within SLA and KPI timescalesTaking ownership of requests and managing through to resolutionPerforming user and server related administrationSupporting Windows Desktop 10-11, Citrix XenApp/XenDesktop.Desktop PC, Terminal and Laptop support, Mobile device and Printer support.Local Area Networking support including local cabling/patching to switches.Additional paid overtime as...

We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! What’s in it for you? • Salary: Up to £38k depending on experience • Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift. • Option to work from home 1 day per week after training period. • 25 days holiday (increasing to 30 after 4 years) • Bonus scheme after 6 month of service – up to 30% of salary! • Contributory pension scheme • Life insurance benefit (4 x salary) •...

IT Support Analyst - Real Estate Investments - London, Victoria - £30-36k + 15-20% Bonus Robert Half have partnered with a real estate investment and management company specialising in the residential, student hospitality, and alternative property sectors. The Company was established over 50 years ago and now employs 150+ people in London with additional operations based overseas. Due to growth and expansion they're looking to hire an IT Support Analyst. The Role The role is a mix of BAU & project work. The focus is to assist the Head of IT with the delivery of the service to the growing user base. It is a front-line role dedicated to the high-quality provision of IT, including technical and administration functions. Training support will be provided for technical improvements, such as Microsoft Certifications; GDPR and general privacy and security training. Some of the Responsibilities Monitor and follow-up on service tickets registered with the external IT...

An award-winning business is looking for an enthusiastic IT Support Analyst to join their experienced team based in Malton, North Yorkshire. Working in a fast-paced environment, to support a large number of end users, you will earn up to £35,000 + on-call, alongside a competitive benefits package. As IT Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for...

Sr. IT Infrastructure Analyst to consult, deploy, and support technology vendor products and solutions for a large insurance client - Duration: 4 months (possibility for extension) Location: Remote (Ontario) *ERC Required The Senior Desktop and Mobility Engineering analyst is a multifunctional team player, client advocate and solution designer. Analysts solve complex business problems using industry leading technology tools and innovative design approaches, focused on productivity and collaboration to deliver world class end user experiences. As subject matter expert, product steward and technical lead, they are information technology thought leaders that design, consult, deploy, support, and maintain an array of technology vendor products and solutions. For this role we require an expert in cloud and virtual environments. Must Have Skills: 7+ years of experience as an Technical/Infrastructure Analyst working with in desktop management...

Job Details Information Technology Support Administrator - Ethical Trade At Primark, we're here to create maximum joy at minimum cost - less money and less impact on the planet. Our strong values run through everything we do - we are Caring and always strive to put people first. We're Dynamic and bravely push the boundaries. We succeed Together knowing that we learn more, laugh more and acheive more as a team. Our Ethical Trade teams are an integral part of what we do. Surrounded by some of the best IT Technology Support specialists in the industry, you'll bring your own unique ideas to the business - helping to shape the experience of our colleagues and customers as part of a forward-thinking team. The IT Support Analyst primary role is to provide support and training for the technology and systems used within the Primark Ethical Trade teams including both, day to day and project requirements. What You'll Get The world...

Are you a 2nd Line IT Support Analyst looking for the next step in your career? Position Overview A prestigious architecture company is looking for an experienced and technical 2nd line engineer to join their team as an IT Systems Administrator. The ideal candidate would have solid experience in the below technical skills and is ready to start dipping into 3rd Line Support. Key Responsibilities Maintain and secure our hardware which includes switches, routers, firewall, AV and communications platforms etc. Support and develop our virtual and physical server/desktop infrastructure, apps and communication platforms. Application & OS patching maintenance, driver & software updates Run regular audits, monitor, and secure our network and devices. Facilitate desk moves, office relocation and project office support. Manage and maintain infrastructure in our Cloud, Datacentre and remote studios. Guiding the helpdesk as needed and fill the helpdesk...

Description Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000.  The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional...

Description Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000.  The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional...

job details Role: Service Desk Analyst Location: Cheltenham Contract: Permanent, Full Time Overview: A fantastic opportunity has arisen for a IT Service Desk Analyst based in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved, will be escalated to the appropriate support team within the department to resolve. Day to day duties: ... Call handling and resolution Managing incoming calls to Service Desk Reassigning or escalating incidents and requests Updating and maintaining information on the call logging system Reviewing incidents and requests with staff and working together to continuously improve service delivery provision Providing first and second line support through the call-logging software Ensuing incidents and requests are resolved and implemented to agreed...

Job Description Brook Street are proud to be working with an established company in the heart of Peterborough that are on the hunt for a Service Desk Analyst to join their expanding team. This company offer some of the best benefits on the market as well as a modern, City Centre office! Hours 9am - 5:30pm (Hybrid, 2-3 days WFH) City Centre location - Peterborough Skills & Duties You will be responsible for providing front-line support to users within the business on various technical issues and problems relating to hardware, software, and peripherals You will be responsible for documenting and resolving service tickets against an SLA Be technically minded and have an interest in IT generally. (Experience within the industry not always essential as full training provided, but must have interest in field/hobbies etc) Have a can-do, enthusiastic attitude! Be able to work under pressure and at pace. Have strong active listening Possess strong...

Business Change and Service Analyst - Permanent - London A leading Financial Services client based in the heart of the City is looking for a Business Change and Service Analyst. This role will be responsible for co-ordinating and facilitating Change and Release Management, a change may derive from incidents, defects, enhancements within the organisation. It will ensure governance is adhered to, including working with technical teams and business across geographically distributed teams.As part of the service management team, the successful candidate will take responsibility in ensuring incidents are managed efficiently. Using the ITSM tool used, the incidents raised will be reviewed, prioritised, and assigned correctly through to resolution. The role is a hybrid role requiring knowledge of change and problem management, assisting where necessary to drive operational and service excellence with sound experience of being able to execute service owned processes. Main Duties...

Role: P2P Analyst Rate: Inside IR35 Location: Project is based in Edinburgh/Glasgow, but it is expected the majority of the work will be remote, any resources need to be aware they maybe needed onsite 2 days a week Duration: 12 months Clearance BPSS - we will also require the resources to go through the Scottish Government OPSEC process Role description Work within a team of Oracle ERP and EPM module technical leads ensuring technical skills are developed and maintained to support Oracle Fusion. Build and maintain a deep understanding of Oracle Cloud Solutions, Finance (P2P) Self Service Procurement, Procurement, Accounts Payable, Scanning and Expenses modules with a view to providing technical and functional subject matter expertise. Work closely with the Technical Delivery Manager and other team specialists to ensure successful configuration outcomes and report progress for ERP support Manage and resolve incidents and work with Oracle and other third parties to...