Customer Service Apprenticeship Programme

About the apprenticeship

Duties

•The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
•Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
•Maintaining scheme data, administering, and updating individual customer and client records.
•Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.

Additional information

•To qualify for the programme, you must be aged 16 or over and reside in Wales.

Requirements

Qualifications

•To qualify for the programme, you must be aged 16 or over and reside in Wales.•People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
•Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
•Confidence in using a desktop or laptop and experienced in using MS Office.

Skills

•People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
•Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
•Confidence in using a desktop or laptop and experienced in using MS Office.

Welsh language

Welsh spoken skills: No

Welsh written skills: No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provided

Training provider

Apprenticeship Learning Solutions Ltd

Qualification

Level 2 Providing Financial Services

Disability confident

Is this employer disability confident: Yes

What is disability confident?

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Employer details

Legal and General

The Interchange
Cardiff Central Square
Cardiff
CF10 1FS