Job description
Aftersales Retention Executive
Prestige Franchised Dealership
Preston
Our client is looking to recruit an Aftersales Retention Executive for their prestigious car dealership.
The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the main focus.
The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:
Passion for customer service
Ability to manage own workload
Enthusiastic
Ability to work under pressure
Able to work as part of a team whilst using own initiative
Maximise business opportunity, upselling products
Accurate data inputting
Self-motivated and target driven
Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday - Friday 8:00am - 5:30pm, with Saturday mornings 8:30am - 12:30pm on a rota basis paid at overtime (1 in 6)
£21, Basic plus OT for Saturday mornings
£12.5k Commission Uncapped
As you will be working with a highly successful and award-winning Retailer, the position offers:
25 days holiday (plus bank holidays), additional day's holiday on your birthday - pro-rata for part-time employment
Discount retail shopping platform
Preferential family rates within the brand
Company pension scheme
Death in Service policy
Work wear supplied
Childcare voucher scheme
Cycle to work scheme
Training, coaching and development funded
Incentives and rewards
Free tickets to local and national events
Staff social events
On site car parking
